Well I’m happy to say I’ve finally shipped the scope off for return to Eurooptic (where I originally purchased it from).
I called US Optics the other day to request a return since I’ve lost too much customer trust in their products and service. The person I spoke with was Ashot, and he was actually very responsive and helpful. I didn’t get the feeling like he was trying to stonewall me like the others I had spoken to. Despite me asking if US Optics could do the return themselves (since I didn’t think it was fair for Eurooptic to have to deal with US Optics’ problems) he said that it was their policy that I would have to return the scope to the dealer I purchased it from.
Ashot also told me another interesting piece of information, but first a little backstory…
On 4/16 I finally managed to get a hold of a person named Arnold who I was told was handling my RMA case. It took me three calls that day to catch him (first call was in the morning and he wasn’t in yet, second call was after lunch but he was in a meeting, and I finally caught him on the third call just before they closed for the day). When I spoke to Arnold, he claimed that he had tried to call me on Monday, 4/14. I confirmed that he had the right phone number, and then looked through my phone’s logs to see if I had missed his call. I didn’t see any missed calls nor their number. Furthermore, if he had called, why didn’t he leave a message? Arnold and I discussed the issues of my scope and he said he’d have to do a complete rebuild of the unit. At the time I assumed Arnold was a technician at US Optics.
When I spoke with Ashot the other day, he initially said I would want to talk to Arnold again since he was handling my case. I told him that I was uncomfortable with that route since it had been really difficult to reach Arnold in the past. Ashot said that Arnold was a busy man, and that in fact he was the OWNER OF THE COMPANY. I was shocked. I couldn’t believe that the man at the top had built my scope himself and hadn’t done his due diligence in verifying the scope was built to specifications and validating that it worked at range. My assumption is that he looked through the scope at a wall or something within 25yds, because at that distance the image does look fine, however the issues I detailed were specifically at 50 and 100yds. If he had been thorough and walked outside to look at an object that far away, the flaws would’ve been very obvious and it would be apparent that the unit was unfit for return. I would be very wary about a company where the people at the top don’t check their work.
Anyways, I’m glad Eurooptic has been very helpful and understanding in accepting my return and I hope their return of the scope to US Optics goes smoothly.