Yes, that’s right, thank you for correcting me. They’re classified as 1.4S but they don’t have a label code or something like that. My memory was a little fuzzy because one of the retailers that I order a lot of my ammo from always throws it in a box with a standard Consumer Commodity sticker on it.
If I’m ordering something like a single 500 round box of MK318 or something, I’ll throw in a 20 round box of XM193 so they can’t just slap a label on it and send it on its way. Bulk pack is the worst to order online. Picture it rolling down a flight of stairs repeatedly…that is what the FedEx sortation system is like…
I did not intend to slam the retailer with my thread (although I am disappointed with the level of service I have received, they did do everything they were “ogligated” to do; just not all they could have )- US Armorment has done everything they are legally obligated to do. They took my money and shipped my product as ordered (their claim). I do not dispute this. I received 220 of the 500 rounds I ordered. Somewhere between the order being placed and the order arriving at my office, 280 rounds of the 500 ordered went missing. I asked the retailer if there was anything that could be done from his end. The answer was no, contact FedEx and file a claim. I contact FedEx who takes my info and wants me to make the package available to their legal team since it was ammo that was missing, but that I cannot file a claim and the original shipper would need to file the claim. however, since it was not insured, I am only eligible for a $100 refund which is the max each package is insured for if a value is not “declared”. Retailer agrees to file claim on my behalf and completely ignores my question about a possible discount to offset my loss. After speaking to my FedEx rep and my internal logistics manager, I contacted my CC company to ask what my options are. They state that via my cardholder agreement I am not responsible for payment of items I did not receive, regardless of the reason. I notify retailer that in absence of other options, I have decided to file a dispute with the credit card company and apologized for any inconvenience this may cause them. At this point I am told by retailer that their assumption is that I received all ammo and am filing an illegitimate claim that they will dispute.
I sent photos of the package as received, asked for any option they were willing to provide (more than once since the first request went unanswered), and only after the second non-response other than “you need to file a claim” did I call my CC company.
Again, the retailer did everything they are legally obligated to.
Now, at the end of the day, they are telling me they would like to try and get my money back from Fedex despite the uninsured package, as opposed to deal with a credit card dispute. This would have saved so much time, trouble, and frustration had this been offered during our first conversation.
So, I am not very hopeful, but at least after all the runaround, they are attempting to assist with retrieving the lost funds and/or replacing the ammo if they are reimbursed from FedEx.
Sorry to be long winded and I appreciate the support and will consider the criticism of those who disagree with my position and try to learn how I may benefit from it the next time I am placed in a similar situation.
I will certainly post the outcome of the transaction and all that has transpired, for better or worse.
Thanks for the heads up. I now know not to order anything from that dealer.
If you own a real business its pretty simple. If your customer orders something and they don’t get it, you make the customer whole -immediately. The customer shouldn’t have anything to do with the claim process because they can’t even file the claim. They also shouldn’t have to wait for the conclusion of that process either.
Your customers aren’t there to learn from YOUR mistakes.
File a claim with your CC as planned and do not extend this dealer any more courtesies. They do not deserve them. Just do exactly what your CC company says, including sending the merchandise back. They cannot allow you to keep part of the order.
If the dealer decides to refuse the shipment, that’s on them. It won’t have any effect on the charge back. You’ll get your money back AND get the ammo back. Another lesson for your dealer to learn.
Let them try to recover from FedEx. It’s their job, and the cost of doing business the way they do.
While this is certainly how I feel and possibly how this whole thing works out, I am giving them the benefit of the doubt and will allow them the opportunity to file a claim with Fedex and see how it works out. I told them I would not rescind the chargeback unless and until an agreement between us was reached and I had either a. a refund of the entire purchase price or b. all of the ammo I had ordered at no additional cost to me. I hope it works out this way so that I can post a positive outcome in dealing with this retailer. I would never propose that it has been a positive process, but the outcome is my primary interest, not the journey.
Understood, but if you were dealing with a standup dealer to begin with, there wouldn’t be any ‘journey’ worth mentioning. It should have been resolved in your first correspondence with them.
It doesn’t matter if it was the dealers or shippers fault. It is absolutely 100% not your fault, and the dealers inability to recognize that speaks for itself.
I ship Fedex and post office. Have ben shipping Fedex for 10 years now (99.999% Fedex Ground). They are no worse or no better than UPS. I had previously used UPS for many many years. I can count on one or two hand the problems I have had with both of them in 16 years of shipping.
Now: The post office has the best record (for me). No packages lost. Ever.
Unfortunately, Fedex won’t stand behind anything when they can weasel their way out (but that is my experience with UPS as well). I had a guy at home, waiting for the package. He never got it. Ground driver claims he left it at the door. Guy was at home all day and never saw the driver at all. Fedex claimed it was delivered so it was not their fault. (But again, I also have UPS stories to tell from when I used to ship UPS). And this is one of very few issues I have had in 1000s of packages sent by Fedex Ground/Home Delivery over the last about 10-12 years.
In this case, I would let the credit card company handle it. You did not get what you ordered. So the vendor needs to fix the problem. It is in his court.
Just FYI: If you order stuff like this and they ship Fedex, have it sent to a business address if you can (your work, SO’s work, neighbor’s business, your UPS store mail box, etc). By default, on GROUND packages, Fedex Ground will get a signature for business deliveries. For residential deliveries, they won’t get a signature unless the sender pays extra for it OR they pay for insurance and declare the value to be $400 or more. If the value is declared $400 or more, the label that is spit out automatically requires a signature.
(I wrote my own software for shipping Fedex from OS X and learned way more than I ever wanted to on how things work. That plus over 10 years of shipping lots of stuff through them).
I read every single post of his. None of what you copied & pasted comes anywhere near trashing a seller. He has merely reported his experience with them thus far. You’re really stretching calling any of those posts trashings.
He didnt call the seller a thief.
He reported that there will be no shipment to replace his missing merchandise by the seller.
He reported that their CS wasnt great.
He believes, rightly or wrongly, that its a shipper fowl up.
He reported that they have taken a “hostile stance” when he contacted the seller
Again, none of those posts constitute “trashing”. Try again…
Talked with the retailer on the phone again this morning. They are filing a claim with FedEx for the entire amount of lost ammo.
They still will not guarantee that I will get a full refund or a complete recovery of the lost ammo, but said they would file the claim and see what happens.
They still maintain that this is not their problem and I should not have filed a claim against them. I agree it is not their fault or problem, but some consideration would have been nice.
At least they are communicating with me and have agreed to file a claim for the entire loss.
He says they have never had a claim go unpaid from FedEx for any amount and that they insure the packages internally on the customers behalf. This would be some good info to put on your checkout page, wouldn’t it? I am still wary, but we will see where it goes.
I think they are BS’ing you now. If they never had a claim go unpaid they shouldn’t have a problem making you whole immediately.
As such, the chargeback is the only option they’ve left you. Let them deal with FedEx, as they should, on making themselves whole after the chargeback.
I disagree, it is their problem. A seller is not absolved of responsibility once the package leaves them. They are responsible for the order arriving at the purchasers doorstep intact. If it doesnt they should make it right, and then seek to recoup their damages from the shipper. You shouldnt have to go out of your way to get yours.
it is 100% the sellers problem, no question about it… why the OP is practically defending the seller is absolutely beyond me.
I will never, ever use this dealer after reading that the seller is trying to put the blame on the buyer. It’s unbelievable to me.
I own a small business… I don’t have one customer that would be expected to pay me for product not received… it boggles my mind that the OP isn’t absolutely livid with this shady company.
If you ordered a big mac, and or a pizza (or anything else including ammo) and it showed up missing a bun, or half of a pizza (are less than half of the ammo) would you pay for the whole thing? Would you care who or what delivered it?? my answer… NO! I pay 100% upfront or after… I better receive 100%, no more, no less.
Regardless of who was at fault for the missing ammo, US Armorment ultimately failed because of how they have handled this situation. I have not done business with them in the past and I absolutely will not in the future after reading this. I am sure that I am not the only one.
With the vast number of online retailers these days, a company cannot do business this way and expect to make it ahead. Word travels fast and the couple hundred dollars they’ve saved by blowing you off will undoubtedly cost them thousands in potential sales.
1gunzenuf, I understand your pain. I have no luck with Fed Ex in my area at all. Find my packages all over the neighborhood. Even left my packages out in the rain next to my mailbox.
For ammo, did you have to sign for the package when it was delivered? If so didn’t you notice the discrepancy at that time?
As for the C/S of the vendor where you purchased the ammo, I would not do business with them again. Doing the minimum, as they have done, does not lead to repeat business on anyone’s part.
You’ve done nothing wrong, and I hope a good outcome is in the works for you.
I enjoy the federal ammo i buy the American Eagle .223 rem 55 gr fmj. I just bought a bulk of PMC Bronze 55 gr Fmj. For SHTF other wise federal ammo its just so hard to find 5.56 xm193 now like every site is sold out. Even the PMC xtac. Never Tried it would like to this is out of my HBAR 16’’ 5.56 chambered AR 15.
The PMC ? yes it was loose just got them today i do like the brand PMC good stuff for the price $5.69 per 20. Some of the packages where loose. But its in my ammo can now so what ever i guess ! lol