If this should have been posted in Ammo & Reloading, I apologize. If it needs to be moved, perhaps one of the fine Mods on these forums could do that for me.
I ordered 500 rounds of Mk318 Mod0 ammo from US Armorment. The transactions was great and I have no complaints other than the lack of an insured shipping option at checkout. The order was shipped via FedEx Ground. The shipping label claims it was shipped at 15 pounds and US Armorment claims it was shipped as a sealed case of 500 rounds. When I received it it was 6.60 pounds and only contained 11 of the original 25 inner cartons of ammo. I just wanted to remind everyone to make sure that you have an insurance option when ordering online. Hopefully, I will get back the $100 that Fedex automatically insures each package for. If that is the case, then I am only out $142 for the missing ammo and another $18 for shipping charges. A fairly inexpensive lesson learned, but it still really pisses me off that it happens.
I have requested that US Armorment add an insured shipping option at checkout and at the very least place the clearly marked ammo cases into a plain shipping box or tape over the identifying markings on the exterior of the cases before shipment.
This post was not intended to step on toes, just to inform. I appreciate the forum space for my minor rant. God bless all those who stand in harms way on my behalf.
Carrier will transport small-arms ammunition when packed and labeled in compliance with local, state and federal law, and the Hazardous Materials section of this Service Guide. Ammunition is an explosive and must be shipped separately as hazardous materials. You agree not to ship loaded firearms or firearms with ammunition in the same package.
I spoke with them about a possible discount against a similar purchase and did not receive a positive response. Thank you for trying to assist with a helpful option though.
I just recently ordered 420 rounds from bulkammo.com and when it showed up there was only 300 rounds in the box. I called bulkammo and the other 120 rounds are on their way.
Call the company you bought it from, Im sure theyll send you the missing ammo.
Wow really that’s BS on there part. My experience was with cheaper than dirt, not the greatest retailer but I was missing half of a case of 500. I called them and they got back to me a day later and said they were shipping a new case and didn’t ask for the old half one back.
It may be, but that would make the insured shipping option that much more important. However, could you not label a shipping carton as ammunition without advertising it in bold print that it was $0.80/per round ammo? I understand a thief is a thief, but there has still got to be some risk vs. reward involved. I guess my question is, would they have cut open a box marked “RIFLE AMMUNITION” or did the words “FEDERAL AMMUNITION TT556TNB1 5.56 MM 62 GR OTM RIFLE CARTRIDGES” written all over the box lead them to target this particular case of ammo?
After a second email, there will be no help or discount forthcoming for the missing ammo on the part of the retailer. I would have appreciated some assistance, but that would have been solely at their discretion. No use complaining over something that is obviously not going to get fixed. They did agree to file my Fedex claim for me (shipper has to file the claim), so at least they were willing to do that. Not great CS, but I have had worse over more expensive items.
If something changes for the better (or worse) I will let you know.
Did you pay via CC? You can always dispute the charges/get a partial refund from the CC and let them go after the merchant. While it may not be their fault they haven’t necessarily done due diligence by not insuring packages and their CS sucks donkey balls if they won’t offer you some refund/discount/ammo. Visa is usually nice to card holders. :thumbup:
none of this is YOUR problem or responsibility at all IMO…
You paid for 500 rounds and only received 220 rounds…
Stand up for your self… Tell them the above, and if they don’t refund the difference or ship you the missing rounds, you’ll dispute the charges… it’s simple.
My personal thought is that this is a FEDEX issue. Retailer claims he sent a full, sealed 500 round case at 15 pounds. I received a box that weighed 6.60 pounds and contained 220 rounds. Whether the retailer weighed the box, printed the label, and then removed 280 rounds (or someone in their shipping dept. did) or whether the box was opened in transit (my thought), cannot be determined by the package. I would like to believe the retailer, but you can never know.
As an update, I did contact my credit card company who is helping me file a dispute, but the retailer has taken a decidedly hostile stance on this despite not giving me any options to the contrary. The card company told me to return the ammo. The retailer says they will refuse the package and fight the dispute (as one would expect them to, I guess). I hate that this has happened this way and wish there were some other way to fix it, but I guess it is in the hands of the credit card company now.
more than likely the rest of the ammunition is spread all over the bottom of the fed ex truck. The guys loading those trucks dont care if the packages get broke, the only thing they care about is getting all the packages on the trucks and going home.
The package just needs to have a ‘Consumer Commodity, ORM-D’ sticker on it somewhere. Hairspray and other semi-hazardous items that aren’t considered a hazardous material by the DOT require the same sticker. Sometimes I’ve seen them labeled ‘Cartridges, Small Arms’ as well.
I worked for FedEx Ground for eight years and I’d put my money on this. Package handlers are usually college kids and theft runs rampant unfortunately. Also, we would have a large table full of miscellaneous stuff at the end of evening in our relatively small facility from open/damaged packages that weren’t recouped before it was dispatched.
As long as the retailer files the claim with FedEx you will probably get your money back. A few hundred dollars is a drop in the bucket compared to some of the claim reports I’ve seen there, and FedEx usually can’t do anything to dispute the claim.
From my experiences there, I will never order from a retailer that only ships via FedEx :nono:
First, we don’t know if FedEx screwed up. Possibly? Yes. Definitely? No.
How do we know that the seller didn’t screw up and send the ammo with some of the boxes missing? It wouldn’t be the first time that there was internal theft at a business. Another possibility, is it could have also been an oversight where one case of ammo had half the boxes missing because the seller was selling individual boxes. He then mistakenly sent the partial case instead of the full case after the label was printed.
The OP didn’t mention if there was obvious signs of tampering on the package, such as packaging tape cut open etc…
Shit happens all the time. You weren’t there. Quit jumping to conclusions.
Many large sellers take care of their customers and absorb the losses. Is it to be expected? No. But, it sure as hell will generate a loyal customer. The OP hasn’t exactly placed blame on the seller. But, he has expressed dissatisfaction that the seller hasn’t taken better care of him. Try losing over half a case of MK318. You’d be pissed too.
Ammo should be marked “ORM-D Cartridges, Small Arms”. I’ve seen the ORM-D Consumer Commodity a few times, but it is wrong for ammo. However, it may be right when there are cleaning chemicals, etc. in the box.
As others have said, this sounds like most likely a Fedex issue. Hopefully the claim with Fedex will help on this.
He hasnt trashed anybody. You dont know FedEx screwed up, you are just assuming. Having worked in logistics, shippers screw things up quite often, then try to pass the error off on the transportation.
Again, he hasnt trashed the seller. The seller agreeing to file the claim is the absolute minimum they should do. If the company has any integrity at all, he would “make it right” without even having to be asked.
The way you see right and wrong is…disturbing to say the least.
Wow. If you have a history of spending a decent sum of money with this ammo retailer and the retailer has this sort of customer service when you need it the most, then I’d find a new ammo retailer.
Having $1300 worth of ammo delivered on my doorstep w/o requiring a signature was an eye opener for me to always check that insure package option. Having a tracking number would have mitigated it as I would have planned to work from home on the delivery day, but this particular retailer seemed to email tracking numbers after the package was delivered. And I would have at least expected a signature to be required for a high value order.