I want to share the ridiculous customer service experience that I have had with Advanced Armament in order to hopefully spare others from having to deal with such a poor company. I would start by saying that I have 4 suppressors and three of them are AAC, so I have been a good and loyal customer. AAC used to have their act together but this appears to no longer be the case since Remington purchased them. It now seems that the executives at Remington and Freedom Group are not only content with running Remington into the ground, they also seek to ruin every other company that they get their meat hooks into.
Back in early May I began trying to purchase a Triad adapter for my suppressors. At the time their website was showing the item out of stock and would not allow me to place a back order. I called AAC and spoke with Nick. He informed me that the Triad adapter WAS in stock, but since they were in the process of moving, all inventory was boxed up and nothing was allocated to their online store. He agreed to take my order over the phone, but when he discovered that I was going to use a rebate code from the “Damn the Man” promo, he said he had no way of entering the order with a rebate code and that I would have to wait until the IT Department allocated the inventory to their online store and I would have to place the order online. He told me that it should be a week or two before the online store would be up and running again. I continued to check the website week by week with the adapter still not showing in stock. Finally on June 3rd (a month later), the adapter showed in stock and I placed my order online. To this day, I still do not have this adapter. I called AAC about ten days after placing my order and much to my surprise, it still had not shipped. I was told that they were having computer problems and had to manually re-enter 800 orders and ship that back log out, but not to worry, because my the adapter was allocated to my order and I would not lose my hold on the inventory. Each Monday for the next 4 weeks I called to follow up and each time I was told by either Nick or Nohh that the my order would ship by the end of that week and it never did. Finally, I spoke with Nohh on July 15th and I was told that my order was packaged and ready to ship. Nohh told me that UPS was scheduled to pick it up Friday, July 17th and that I would have it Wednesday, July 22nd. On July 24th at 1pm EST, I called and spoke with Nohh again after no adapter showed up and he then told me that it was scheduled to ship August 7th. I asked to speak with a manager and was met with a curt response, “you can talk to me.” I explained that I HAD been speaking with him and Nick for weeks and obviously it was not getting me anywhere. I again asked to speak with a manager and Nohh again met my request with the same short response. I then asked Nohh if he was denying my request to speak with a manager and he told me that he was the only one there. I asked him to take my contact information and have a manager call me before the end of business that day. I received no phone call. This situation is ridiculous. Believe it or not, I actually received my Form 1 approval to SBR the MPX pistol which I was purchasing the adapter for before I received an in stock item from Advanced Armament.
I would like to warn everyone to steer clear of Advanced Armament. Years ago, AAC had some of the best suppressor technology, but since that time, many other players have surpassed AAC’s development. Since Remington purchased AAC many of the key people who made AAC the company that it use to be have either been let go or moved on. Also, we have all seen the negative effects that The Freedom Group has had on Remington, since that purchase, so I guess S**T does roll downhill. So now that their are so many other good options available, I really hope that my warning is taken to heart by the members of this forum. If I can spare just one person the headaches that I have been dealing with from AAC, then my mission will have been accomplished. Thanks for letting me vent to the forum.
Aghh I hate reading this stuff. I have an SDN-6 that I think is starting to have a latch problem and a mini 4 in jail. I really hope they get this move over with and maybe things will get better.
I cant speak about him not giving you a manager but I ordered a piston for my TIRANT just like you and waited about the same length of time maybe longer. The problem was the move and then the computer problems from the move added a great deal of problems. I understand your frustration with the length of time as I was not happy either but Im giving it to them because of the situation. Now I’m not sure about the manager thing maybe someone will call you back. Or call and ask to speak to any other person and then ask them for a manager. I WOULD NOT be happy with that.
It seems these negative AAC stories are becoming more the rule than the exception. People keep excusing this as they moved and a buy-out and blah blah blah but the bottom line is that customer service isn’t defined by if mistakes/issues happen or not it’s what happen when those things do go wrong. I can get all the things that happened with the move and with the buy-out but what there is NO excuse for is how people are being treated after the fact. That shoes an incredible lack of customer service and respect. I don’t like how this is trending.
They didn’t handle my calls badly about the siuation. But it seems like they did his. I hope their good service skills aren’t going away. I’m just waiting till after they get it together after the move to judge. But I really also haven’t been following if there is a ton of other bad experiences before the move.
There are arguably equal or better products coming from SilencerCo, SF, KAC, Rugged, Deadair, et al. Why risk a poor customer service experience with AAC?
A few months ago I purchased an in-stock AAC Ti-Rant 9mm suppressor which looks to be well made. I might have purchased another model if not for your experience. Thank you for posting this information.
Yep. Seems to be the rule now. There’s a thread in the first couple pages detailing how AAC has had my SDN6 for repair about half the time I’ve even owned it.
Excusing it all to a move doesn’t work. A corporation of that size and stature can’t handle relocating facilities quicker than eight months?
They’ve been using this excuse since Christmas '14.
I got suckered into the promo like everyone else… Luckily I haven’t had this experience but as others have stated I’m going with this is now the rule and not the exception. I was able to grab 3-51T adapters when in stock and they shipped pretty quick but this was end of last year. With Silencerco having the Speq program and my dealer offering payments, I suspect that’ll be where most of my business goes from here on out… Shame though I like my 762-SD.
I actually just had my latch replaced on my SDN-6, had no issues and the turn around was pretty fast, HOWEVER it seems like these issues are becoming more common so I guess my next suppressor will have to be SF or Silencerco
Yea I tried to send mine in they flat out ignored me and never sent a shipping label so I put it on a shelf as a reminder to stay away from this company and bought an omega and a saker 762 because I couldn’t make up my mind.
I can basically throw a rock and hit AAC now and all these stories are making me shy away from them. Was considering them for a .45 suppressor but I think I’ll stick with Silencerco…
Pretty much. The latch wore out and wouldn’t lock. Whoever decided using non hardened steel for a latch needs to get kicked in the balls for their stupidity. This is my 1st and last aac product. I’ll go buy a surefire or silencerco next
