As the title says the a$$ hole ups guy drops my ceramic plate on the cement stoop so hard that I heard it inside the house. Before I had a chance to say WTF he is in the truck and down the block. It was wrapped in bubble wrap and a cardboard box. I inspected the plate and there is no obvious damage but it is covered in nylon. Should I be concerned?
Shake it, as long as it doesnt jingle like a broken light bulb on the inside you should be good…but as always I know there is someone on this site who can probably answer better than me.
Thats good. When I inspected it there was no jingle. I also tapped it with my knuckle all over and it sounded the same everywhere I tapped.
Since we are talking life saving equipment here, file a claim, at the very least UPS should pay for an X-ray to ensure that the plates are not broken.
+1
If he dropped it on your porch, who knows where else he or someone there may have dropped it.
Ditto to Luke
All Hard Plates should be regularily X Ray’d if they are for operational usage.
I believe the ballistic nylon liners on the outside binds the guts tight so it doesn’t spall against you . I would flex it around to see if it’s fractured at all, because the wrapping shouldn’t be loose enough for parts to jingle like a bell if it was fractured signifigantly (to my knowledge). If it’s fractured, you’d be able to hear it grind at the crack when you try to flex and bend it
X-ray or some similar method of inspection would probably be best to inspect it since people don’t buy these as decorations, but to be used.
Thanks for all the info. Went to UPS today and they said since there is no obvious damage and the box was not labeled fragile do not drop that I am basically SOL from their end. Ill look into getting it x-rayed myself.
Too bad on the UPS deal:mad:
On my last gig, plates were just laying in a big pile and you picked the ones you wanted. I was concerned so I brought them up NOTB and Quietshootr hooked me up. He had a Vet friend that xrayed them for free.
r.d., i am sorry to read about what happened. however, i am not surprised that u.p.s. looked for a way out of doing the right thing about the insurance. the post office is the same way. it defeats the whole purpose of paying for the insurance. it provides a false sense of comfort. first the driver ran, then u.p.s. ran from it’s obligation to do the right thing.
as a result, many times i no longer bother with buying the insurance. many times it does no good anyway.
for your own safety and peace of mind, i would get it x rayed. m.h.o.
good luck.
Shouldn’t the shipper have labeled the package as “fragile”?
tim;
of course you are right. when they say shipping and handeling. i guess the handeling part, is properly protecting the item, like with bubble wrap or styrofoam pellets and the like and then properly/professionally marking the outside fragile, hazardous, etc. or in this case, do not drop.
even with the proper stickers, i think the driver would have dropped it anyway.
dam clumsy u.p.s. driver.:mad:
I think then the addressee would have a claim. If it was insured and marked fragile, and the UPS driver chucked it onto the porch, then it was negligent on the UPS driver. If the shipper didn’t label it, how is the driver to know?
I’d contact the seller, and let them know UPS dropped it and is claiming it’s the sellers fault for not marking the box fragile. I doubt they will replace the plates, but they might start marking the boxes in the future (or stop using UPS).
I did leave a message with Botach tactical. I am going to talk to them about the labeling of the package. I am also going to suggested that they use more than a bubblewrap envelope to protect it inside of the box. I am waiting to hear back from a friend of mine who is a vet tech about x-raying the plate.
I guess in a way I am lucky since I at least know it was dropped. I could have gotten home latter to just find it laying on the porch and thought it was ok.
DocGKR will know more than I one this – but I don’t beleive you can tell a hairline crack in the plate by feel.
Take it to the local ER. Smile and bat your eyes at the X-ray tech (if she’s a she) and hopefully you can get a free x-ray out of it.
Uhoh. I had bad luck with Botach before in the past as far as customer support/service. I’ve seen several horror threads before too so I wasn’t the only one. Good luck with that, I hope you can get them to do something about it.
Yeah I have heard about their poor customer service but at $150 for a new level III/IV cpc plate I could not pass it up. I have left x2 msgs with no call back yet. I am not expecting them do do anything about my particular situation but maybe I can help to keep this from happening again. FWIW I have ordered from them at least 4 other times without incident not that they are anyway near my first choice.
I have not been able to get it X-rayd yet either. My friend the vet tech has been no help. Since I live near a large metro area I am going to call an industrial / commercial x-ray business as there are a few in my general area.
So, you saved about $50-$100 dollars per plate with a company that couldn’t be bothered to even put a “fragile” sticker on the box. Now, you are left with an item which you don’t know whether it’s been damaged or not.
While another company’s shipment might have endured the same fate, the chance of having a “fragile” notification on it would go a long way in getting a claim taken care of, and demonstrates at least a modicum of care from that company to do what it can to ensure a live-saving product is delivered intact.
Was all this worry, hassle and doubt worth that $50-$100 savings?
I just thought of a possible new slogan for Botach: “Save a buck…trust your luck.”
(note: the only transaction I had with Botach was a good one, even though they screwed up the order in my favor, it was still screwed up. I haven’t dealt with them since.)