Note- I am NOT an executive or a business major. The following is from the trenches as I see it-
I want you to know that this isn’t some personal screed against you or what you do at SF.
Here is the juice. The reason we show things at SHOT, like every other company out there, is to generate interest. That interest, drives our planning process.
So, SF is basically showing off prototype concepts at SHOT. The trouble is, the SF marketing department doesn’t present items shown at SHOT as prototypes; they get displayed, promoted and publicized as catalog products that will be coming out in 2011. Hell, you all even print a glossy ass catalog with expensive promotional photography to make that point.
Why not generate interest amongst the select group of customers these products are intended for behind your booth? To say nothing of SF’s everyday working relationship with these guys. I am not asking that in a snarky way; but doesn’t SF understand how it makes them look to second tier purchasers (civilians, LE departments, small military units making their own purchases who don’t have big suction with SF) when stuff is printed in a glossy catalog that never gets made?
What happened with the LX1 was more simple. When we showed it last year, the point was that it was a duel out put light, One battery, with 110 lumens as the higher out put. At the time, the E1B was had duel out put, but only 80 lumens in the high mode. The E1B is now 110 lumens in the high mode, so it fits the requirement. It is one of our hottest selling lights. We shift assets to what sells.
The point of the LX1 is that it has a far better and more advanced switching method than the E1B. I carry an E1B every day and would love to not have to click through the 110 lumen high mode (which I use only about 25% of the time). Go to CPF and you’ll find a few hundred people who have been waiting for the LX1 with zero explanation of where it is and why it has been vapor for well over a year now. The fact that it is a product that basically already exists (LX1) and one component different from one already on the shelves just makes people more frustrated.
No, you can’t please all the people all the time. This is true. But you CAN communicate to the customer base and let them know WTF is going on. Showing up at SHOT with a wiz-bang catalog, not introducing 50% of what is in new in that catalog and not saying anything to your customers as to why is a recipe for frustration.
Finally, none of this would matter if SureFire products were not fantastic. Hell, Fenix can pre-announce a 1 cell, 3000 lumen light with a 4 hour runtime and never release it for all I care. =)