This is cross-posted from the other thread since it was my rifle that GotM4 is referring to when he discusses his experiences with a KAC gun running suppressed
I’m the VA Arms employee GotM4 is talking about that bought the KAC SR15E3
I initially loved the rifle…I put many rounds through it unsuppressed before my stamp came back, trouble free…it is light, well balanced, and ran like a top…extremely accurate…certainly a better rifle than I am a shooter
Then I tried to run it with my Gemtech G5 on it after I got my tax stamp back…
The rifle could not get through a single magazine without a failure to feed…
Initially I thought it may be the ammunition…so I tried out various things…GotM4 also suggested trying magazines that would vent better out of the bottom to relieve overpressurization…nothing…still failed, almost every time…
It was around this time that GotM4 suggested I contact someone he knew at KAC to see about helping me with the issue…we will call this person “X”…
X was initially very confused about my issues, and what was occurring. In order to help with this I went back to the range again and took many pictures of the failures, and the rounds as they occurred…
X still didn’t really have any answers as to the cause of the failures, and suggested I try different things…
I have to say that this was the first point of irritation I had with KAC…were I a VA Arms customer, and not an employee, I would have simply brought the rifle back to Bernie at VA Arms, and off to KAC it would have went…
But because of my status, and the working relationship between X, GotM4, KAC, and VA Arms, I went back out to the range…many more times…
During these trips I attempted multiple things…more ammo, more magazines, a PRI gasbuster charging handle, H1 and H2 buffers…pretty much everything I could think to do…no help…the failures still occurred…
During this whole process I kept up my contact with X…documenting everything I tried and it’s lack of success in fixing the problem…the response was still “try more things”…at one point I was asked if I had access to a select fire lower to test cyclic rates (I don’t)…but there was still no mention of returning the gun to KAC
Finally, GotM4 and I went to the range together one night…and tried some final things, including putting a BCM lower on the gun (something I should have and could have done earlier)…VIOLA! no issues…GotM4 tried swapping the mag release from the BCM to the SR15 lower, but the failures still occurred…it was at this time that GotM4 and I figured there was something out of spec with the lower…
Again I contacted X with my results…X was very earnest and eager to help but I got the impression that he was meeting resistance from above his head…
GotM4 at that point contacted someone we’ll call “Y”…who was higher up at KAC than X…GotM4 explained the problem to Y and suggested KAC take the gun back…X wrote me a few days later to say that as a result of GotM4’s contact with Y, the gun would be going back to KAC…and back it did go
on my dime…that’s right, after running easily 500+ rounds of ammunition through this gun trying to diagnose the problems…I PAID to ship the gun back to KAC…
Which is where it was for a few weeks with no contact at all or status update…
Finally I wrote X back inquiring for a status…
X told me the following:
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The gun had been spec’d out by the engineers and had definitely come back towards the “high end of acceptable” for the lower and mag catch…
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As a result of that, KAC was going to replace my lower
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X needed to get the gun once replaced, run it through it’s tests, and then I would have the gun within a week
Great…not the best process to get here, but that’s all I wanted…
So about 10 days goes by and my gun shows back up to VA Arms…
WITH THE SAME LOWER
The note in it said that a new upper had been put on the gun to test with a KAC suppressor, that no irregularities were noted, so the gun was returned AS IS…this after being told they were replacing my lower…
I wrote X back trying to figure out what had happened…
X wrote me back that he had been out of the office and that he was unaware that the gun had been returned to me like that…and that he was sorry things ended up that way…
and that was that…
it was at that point that I decided to cut away from the process and sell the gun…I am now out the initial outlay of capital for an extremely expensive rifle, several hundreds of dollars in ammunition to test a problem that, in my opinion, it should have been up to the manufacturer to test, the cost of shipping and, most importantly, a lot of time and frustration
I think the rifle is a fantastic gun, but I couldn’t recommend it to anyone simply because of the customer service issues were you to need them…X seems as frustrated as I (and GotM4) were at the way this turned out…and he seems like an extremely knowledgable and nice guy…but he also was unable to affect a positive outcome, and in the end, the way this went down was COMPLETELY unacceptable
i understand I am not a .gov or .mil consumer…but I am an employee for a distributor of the end product to the civilian market, and one who has access to considerable resources and contacts because of my position and my co-workers/friends (thanks GotM4)…
I can’t even begin to think of how incredibly fruitless this process would have been had I just been a consumer…
I understand my posting of this will likely piss a lot of people off, not the least of which are X and Y and the folks at KAC…
but I have been completely silent publicly about this process and have given KAC more than ample opportunity to fix the problem and keep me as a consumer…and they just didn’t do it…
needless to say, for those of you in the NoVA area…when and if you are ever in VA Arms…my recommendation will be for a BCM rifle…