My bench priming tool worked fine out of the box. After a few thousand rounds, the primers quit feeding reliably from the tubes. I sent the whole thing back to RCBS.
They sent my unit back, with two new tubes, two new seating rams. and some cases loaded with dummy primers they used as tests of the new parts.
I fired her up and she did 200 rounds without a hiccup.
Excellent service as usual.
RCBS has always treated me right. I have never called and received less than satisfaction. I am always willing to support a company that treats its customers as well as RCBS.
I have had more than a few encounters with RCBS customer service- mostly related to my own stupidity honestly. I was treated with EXCELLENCE every time. What a great company.
Trivia time? What does RCBS stand for?
***** Rock Chuck Bullet Swage…The company was founded on a die set used to convert .22 Rimfire empties into .22 Bullet Jackets.
Rock Chuck Bullet Sizer
RCBS has always been the industry standard.
Dennis
I’ve shot so many thousands of rounds reloaded on my RCBS turret press I’ve replaced most of the parts particularly on the priming attachment and primer deflector about three times. RCBS always just sends me parts to replace the worn out ones I’ve even offered to pay for them and they have never taken me up on it, very good company to do business with.
What else they will do that’s good, if you have some bullets that don’t quite fit the included seater punch, send them several of them (I also include a $20 bill) and they will custom make you a seater punch that exactly fits the bullet. Pretty awesome.
RCBS is a class act. Even after all their parent company changes over the years. I even sold them (or a related ATK group) something once. I think it was a chronograph – I don’t remember – it was about 10 years ago. My RCBS equipment has always functioned great. My first press was a Rock Chucker, and my brother got a Partner Press at the same time. Rock solid. I mostly use Dillon now, but have kept my RCBS stuff.
Glad they took care of you!
Honestly I wish other sectors in business had just half the customer service that the reloading companies do. I’ve had RCBS send me parts free of charge from an email inquiring about individual parts that weren’t listed to order on their website. No questions asked past “what’s you address”. Same goes for Redding, Hornady, and Dillon.
Yes. Redding sent me a new large primer cup assembly whenst I bloded up a primer on my press. :rolleyes:
Had a Redding profile crimp die that I was using to load coated cast bullets. It was rubbing pretty badly due to it being too tight. Called them up, talked awhile, and he had me send it in with some brass and the bullets I was loading. Even though I measured it with a small hole gage and a micrometer and found it to be within their spec, he polished it out for me and I had it back in about a week at no charge. The guy I was talking to was the guy that actually took it into the shop and did the work. I thought that was pretty cool.