I have been using a Raven Concealment Phantom holster almost daily for over a year. Recently the front belt loop broke. I sent an e-mail to The Malabar Front inquiring about cost and availability of a replacement. I received an e-mail from Jay Farnlacher requesting my address and whether the holster was left or right handed. Yesterday i received 2 belt loops in the mail, FREE OF CHARGE!
This is outstanding customer service. You can bet i will be ordering more products from them in the near future and will also recommend them to every one i can.
RCS is great. My 2 year old Phantom had a broken tuckable loop and I contacted RCS just to inquire if the loops were instock or subject to a wait. Jay sent me a pair within the week at no charge. Outstanding service and that’s why I will continue to byu from them.
We are very busy in the shop and I am doing my best to keep up with any email or telephone correspondence. If you guys need something please feel free to call or email. If I miss your call, please leave a message. I miss an average of 5 phone calls every time I am speaking with a customer. It is much easier for me to get back to you if I have a voicemail to document your call.
I’ve broken several wings and they have always shipped out a replacement pair. I’ve recieved them anywhere from 5-40 days from when Jay said they would send some out. The time it took 40 days I was hurting in a pretty bad way for those replacement wings.
I break the over hooks all the damn time. I bought a couple of extra sets just in case. When ever I run out I contact Jay and in a week I have replacements. The only way this could get any better is: one, I stop breaking hooks,or two, the hooks that I get replaced magically show up under my pillow at night Like the The Great Kydex fairie brought them.
Got that right. Jay just emailed me back yesterday. Sent him a question the night before. I can’t stand when a business will take forever to send a reply. Heck most of the time I don’t get a reply at all. This really shows how much these guys care about their customers. Kudos to Raven/Malabar Front.
I have a drawer full of Raven gear. I realized I needed some Kydex for a class, but I was inside the 60 day wait time. I had seen the posts about pressing your own Kydex, so I thought I would give it a shot, how hard can it be?
It is not that hard to make your own Kydex gear, but after you do you start to appreciate all the little things that Raven does- likemake it so that you can actually get the gun out of the holster. From attachment hole placement and tapering, to gun-holster fit, to fit and finish. You really start to appreciate Raven gear as more than just two pieces of plastic sandwhiched together.
I screwed up a couple days ago… I ordered the Phantom sight-unseen based on the rave reviews, but then I found out one of my buddies had one for the same gun. He let me use it at the range for a few hours and now I’m REALLY excited to get mine. The wait is much, much more unbearable at this point. I wish I hadn’t found out how good it actually is.
Looking at picking up another one of their holsters and was wondering what exactly is MD cut? I see it as an option but not really sure what that means…
I’m guessing MagpulDynamics cut? I was talking to Costa at the carbine class, and Chris said he wears his kydex a bit more forward than most people. He has Raven trim (at a 45) the front corner to keep the mag holders from digging into his leg when starts moving around. I can see where it helps. One mag holder I made was a bit longer than most and I ended up giving my self a nice bruise where it dug into my leg when going Dynamic, or at least my special ed version of dynamic.
RCS has been great to deal with. have been running multiple products from them through mutiple classes and my own training. Every time I deal with them it reaffirms why I keep going back.
I wish I could say I knew what their customer service was like. I need two new holsters for a Glock 17 and a Glock 26 w/tlr1 and I REALLY want a Phantom from RCS but I don’t want to wait the three months they’re backed up. I wish they could hire some more help or something to get that time cut at least in half. I would imagine there are a lot of people like me who are waiting on the sideline and hoping something used comes up for sale in the meantime who don’t want to wait that long that would gladly shell out their money if they could get a quicker turn around. Sounds like they’re a great company to deal with once you own the product but that’s the big problem for a lot of people right now.
