At the risk of slightly hijacking the thread, I will give a little first person perspective:
I live about 15 minutes from PSA and have purchased two pistols (Glock 19 and GSG 1911) and 3 stripped lowers at the store, as well as various other items. The store is much smaller than most of y’all probably imagine. It is basically the front office space of a large warehouse. They seem to be evolving, as to both their selection and staff. At first, there were only a few of the same guys in there, and they mostly had ammo and a few pistols. Now, they always have different guys working the counter and a much greater selection of firearms, as well as accessories. In the beginning, I mostly noticed blackhawk holsters, etc. and DD AR components. Now they have holsters from Crosstuck, Safariland, Blackawk, Galco, and probably a couple others. Now they have a whole wall of Magpul accessories and more in the back, if what you want is not on the shelf, as well as suppressors and various rails, etc. They have various mags for assorted firearms, and I can promise you that their ammunition is the cheapest in the state, as I travel all over. Think Wal-Mart prices in a gun store. Their ammo prices put all the other local guys to shame.
I’m not saying all this to pimp PSA, as I’ve bought products from BCM and other local places when I find a better price. What I am saying is that they are listening to the market, as to what openings exist for certain items at desirable pricepoints. The staff, as a whole, is incredibly helpful, but the store is always loaded with customers. Sometimes you have to wait a few minutes for help. No big deal. Now imagine this problem compounded by hundreds, if not thousands of internet orders, not even taking into account the numerous guys that attach all sorts of random special instructions to their orders. They are a relatively small outfit.
My theory is that the company is growing at a much faster pace than was initially planned for, and they are having employee issues because of this. Most of the counter guys are super knowledgeable, while a few others don’t seem to have as great of a grasp on ARs. Everyone isn’t an AR person. Hell, I freely admit that I’m a newb compared to 90% of the guys on this site. Their customer service seems to be very good for the people that do have problems, and with the volume of product they are putting out, problems are to be expected from a growing company.
I guess the point of this soliloquy is to say that this is still a new company, and from multiple firsthand experiences with the people working there, I believe they are trying to put out a good product at a good price. They are going through some growing pains, but hopefully they will work them out. More good options are never bad for the market.
