OSS Bannar Bravo 1 (problems w/ the company)

General General Discussion
1

I have had issues with getting this piece from Oss Tech Corp for over a year.

Several attempts have been made to have them actually deliver on this piece. I have been in contact with several of their employess and have yet to have this in hand. The response has always been a variation of, “just a couple more weeks.”

Here’s the entire trail:

Order #1119, placed on 6 January 2014, email confirmation stating ‘this serves as your receipt’ was received the same day.

I called on 10 Jan and 17 Jan 2014 to confirm that they had received the order and that it would be shipping.

Company Rep emailed me on 23 Jan 2014 apologizing for not receiving my messages until that day. They mailed me a Christian device as their way of apologizing for the delay.

Company Rep email on 10 Feb 2014 to apologize again and that the updated timeframe would be another 3 weeks out.

I emailed the Company Rep on 10 March 2014 requesting an updated status. the Company Rep emailed back on 12 March 2014 stating they are still back ordered with no timeline available. I emailed back on the same day acknowledging her response.

14 March Company Rep emails me back with full details from the head of the company. New timeline was 120 days out, minimum. They offered any device I wanted as an 'I’m Sorry".

13 November 2014, I facebook messaged the company’s page and asked if they were shipping. The response I got was “approximately 30 days until the next batch ships”. I was given contact information for someone who can give accurate timelines.

14 November 2014, I emailed a different company rep and asked if the 30 days was an accurate statement. (this was before I checked facebook and saw that the company had given me contact details for someone).

approximately 10 December 2014, I called the Company Rep and was told that there was an additional 30 day delay until the next batch ships. I have not received a response after that.

Today (23 Jan 2015) I called the number I was given and a company rep said that none of the Company Reps that I have spoken with are available and that she couldn’t direct me to someone who could.

I’m pretty frustrated, as I just wanted the ONE LITTLE ITEM…

I can’t, in good conscious, recommend dealing with OSS Tech Corp unless a third party retailer has what you want on hand.

I like the product, don’t get me wrong, I just think it’s ridiculous that there are this many issues with the one product. ugh!

2

Thank you for posting this. I had been interested in their Bannar series as well and was planning on picking one up for a new build recently, until I saw that Rainier arms was completely out of stock of their (OSS’s) brakes. I thought “No worries, I’ll just snag it directly from OSS.” Only problem with that is trying to actually select products to purchase on their website redirects you to a generic page displaying their products.

Guessing they’ve got some major problems.

3

UPDATE The VP has contacted me and is sending one over-night to me. I’m not afraid to say it: They made it right.

4

I don’t know man, finally delivering a product almost a year and a half later wouldn’t be considered “made right” in my book. Then again, there is no way I would wait that long for any MD.

5

Well, LONG after the fact, they reached out to me to make it right. And considering that they’ve got some VERY big clients to worry about, it does mean a lot to me that they are worried about the little guy with a relatively insignificant order.

6

I guess as long as you’re happy, who am I to judge.

7

I’m not thrilled about the wait. It was something that was in teh back of my mind for a while. I posted up the top-to-bottom here, and considered it a done deal.

Today’s email and phone call were actually a surprise to me.