I placed an order for a couple of items with magpul on friday. I called today to confirm that they did get the order and to find out if it had been shipped yet. The lady was petty nice, but informed me that they were out of both the items adn they were on back order. Why doesnt there system tell me they are back order?! I wouldnt have placed the order if i had known And i nicely told them that. She tells me she can refund my money if i would like, I tell to go ahead i wouldnt have ordered if i had known. she says ok then hangs up on me. Cant say i like dealing with a company that acts like that.If they are out of items that shouild tell that to people upfront before they order and customer service shouldnt just hang up on people. This the second time ive ordered some magpul stuff and the second time there stuff was backoredered without telling me.sorry my moneys going elsewhere now.
:rolleyes:
First, most companies (the size of Magpul) aren’t really interested/excited about small orders from individuals (as they are not setup for that). Having their shopping cart tied into their inventory would be a massive task an one that they most likely aren’t interested in or just haven’t gotten to yet.
Second, there are about 1.5 million Magpul dealers that offer Magpul components BELOW the retail price. Why not shop with them???
C4
If you ordered from 3rd party vendors, you may get a better price and they usually list if it’s on back order.
This ^
ok you make sense. But i still dont like the attitude i get from the “bigger company”
Well I can’t really say anything about he “tude” as I did not hear the convo. Just remember that we all have bad days and the person answering the phone might of had one.
C4
First of all, there is no excuse for someone being rude when you are in customer service! If you feel the need let someone higher up the food chain know you are unhappy then by all means do it. But I’d go with one of the folks that sell Magpul stuff. If you find a bad one move on to another until you are happy.
I am kind of at a loss on what the bad attitude was. Sorry. They agreed to cancel your order and refund your money. Seems to me the conversation was over at that point. What more did you want?
They are always really nice to me on the phone but we don’t very often waste time chit chatting…
a better attitude for one. how about an apology for not being strait forward with people. Not disclosing that the item you are selling is not ready to be shipped is not being straight forward. Botactical use to pull this stunt alot.
Do like I do and only order from places that bother to keep active inventory.
Its not really that hard, and is built into software many online stores use. They simply list the item, and how many are available. BCM and operationparts.com both have active inventory on their sites.
With modern web design its not a HUGE task. Plus Magpul recently updated their site to a new format. Should have been part of the package.
As far as Magpul not “setup” to handle small orders…for as long as I can remember they have taken individual orders. I ordered from them online as far as back as 2006. If they are not setup to handle it they shouldn’t offer it as a service. Either do it right or don’t do it at all???
I agree with Grant.
I asked what the bad attitude was and you reply “a better attitude for one.” You should not normally define something using that same thing.
how about an apology for not being strait forward with people. Not disclosing that the item you are selling is not ready to be shipped is not being straight forward. Botactical use to pull this stunt alot.
There was no intent to deceive on their part.
Again, what was the bad attitude? They agreed to give you your money back. What more did you want in this conversation?
Actually, with modern web design (or with ancient web design, does not matter) it can be a simple task or a gargantuan task. Has little to do with modern web technologies and more with business structure.
If you ONLY sell online and run your shop out of your online store, then it is probably easy. If however, you also sell over the phone and by mail and walk in retail, it is a lot harder to keep synched. If your master inventory list is kept on a different system it is easy to get out of synch as well. It is not an easy problem at all.
My store does not keep an active inventory. My active inventory is kept in the accounting software on an offline system and I sell a lot on the phone as well as online. It is not at all easy to keep things synched. In addition, the active inventory only gets updated when invoices are entered. That may not happen right away. So stuff may be in stock but may not show in stock.
Just food for thought. Other people structure their businesses differently and those only selling online can do it more easily than stores with mixed sales channels.
im sorry i misunderstood your 1st question
i dont like it when people just hangup on me she asked if i wanted a refund and said yes then she hung up the phone. that’s what i mean by bad attitude
when people put items up for sale they should have them in stock or ready for immediate shipment. if it isn’t i believe that it should be stated to the customer that there is a back order for this.
think of it like this. I go to the classified and post a “wts”.You come along and say “ill take it” and send me the cash. 3 weeks later you email me and say wheres my stuff?I email you back and say sorry i don’t have it right now, i should have it in roughly 2 weeks then ill ship it. OK? that’s misleading and isnt right.this is the same type of scenario.
they all need to be on a network, when ever and item is shown to be sold the program will automatically deduct it from the inventory spreadsheet. when an item arrives its checked in and the count on the computer goes up.
I am still confused on what you expected more of the conversation. I did not hear it but it seems to me the conversation was over.
when people put items up for sale they should have them in stock or ready for immediate shipment. if it isn’t i believe that it should be stated to the customer that there is a back order for this.
think of it like this. I go to the classified and post a “wts”.You come along and say “ill take it” and send me the cash. 3 weeks later you email me and say wheres my stuff?I email you back and say sorry i don’t have it right now, i should have it in roughly 2 weeks then ill ship it. OK? that’s misleading and isnt right.this is the same type of scenario.
There is a BIG difference between an individual posting something for sale and a company listing their catalog online and allowing you to purchase from it.
It would be nice if there was realtime inventory on such sites. Magpul may still come out with that. Their site is new and there are things that are still coming.
Your comparison with Botach is also not really good. Magpul answered your call and agreed to cancel and refund. No leaving messages for days and weeks and never getting a call back, which is many peoples experience with Botach. I have had to chargeback to Botach at least once due to them and also report them to the BBB after several months of waiting for some boots I ordered and never getting a call back or an email back when I tried to follow up with it. That did not happen to you so it seems that your comparison is a bit lacking.
Maybe there was a bad attitude, but I have failed to understand what you are saying. I am not sure what you expected either and whether that was realistic (speaking of the phone call, not the website)
Anyway, I am done with this. Good luck!
Ok, one more comment.
It is not that easy. Believe me.
Well I am certainly willing to pay a small “premium” for online stores that let me know before I order if they have the item in stock or not.
The 3 places I buy most often from are BCM, operationparts.com, and PK Firearms because I know when I buy something its going to be in stock. There is nothing like ordering a few parts, and then come to find out a week later nothing you ordered is in stock but the company went ahead and charged you anyways. I personally think its THEFT to charge someone money, and you don’t even have the product in hand. Obvious exceptions is ordering a custom made part or something you know is going to be a while to get.
Its just simply criteria I use as a consumer to be happy with shopping online. I avoid sites that do not keep active inventory because its a huge PITA when something is not in stock, and it turns out your CC got charged anyways.
Bingo! People that don’t operate store fronts, online sales phone/mail order based companies have ZERO clue about how difficult it is to keep up with inventory levels.
One last thing. Magpul has always accepted individual orders. Back in their early days this was no problem, now they are massive and monitoring their inventory levels against their website would be a nightmare (as it changes by the minute).
C4