Well, I ended up sending my gun last week to S&W. I received a call from a very helpful fellow in their long gun department. He was working on my gun. He was extremely helpful.
The fellow explained that he had inspected my gun and he and a coworker ran several mags of various commercial ammo through my gun without any issue. He ran a lot of .223 (mostly Black Hills), but also two different brands of 5.56x45NATO (XM193). He was not able to reproduce the problem. He and an engineer took some measurements, he checked head space (using a 5.56x45 NATO gauge) and everything looked OK.
He asked me to send some of the ammo that I was having problems (primarily Pvri Partizan) which I did. He received the ammo this week and called me today. He did a bunch of testing with my gun. He shot a mix of Black Hills .223 (to warm up the gun) and also my Pvri Partizan 5.56 NATO and was able to reproduce to some degree my problem. The gun operated properly during the semi-auto cycle, but he did notice that sometimes it was difficult to manually extract a round using the charging handle.
The fellow Dykem-ed some rounds and hand fed them into the chamber (to avoid scratching the Dykem on the feed ramps and dropped the bolt. He noticed some very light rifling marks on the bullet tip. He also measured my Pvri 5.56NATO and compared it to their 5.56 NATO and found the shoulder of the Pvri ammo to be slightly wider with a diameter that was approximate 2 to 3 thousandths of an inch larger.
Anyway, to resolve the problem, he rebuilt the upper completely using a barrel that had the chamber carefully flex honed. He explained that the flex hone tool is used to smooth the chamber out, and since it is such a very fine grit, it does not strip the chrome lining, it merely smooths the chamber and polishes it. He pointed out that all of their barrels receive a flex honing as part of the machining process. He also took the time to manually do the flex honing (the standard factory process is automated) to ensure that the chamber was smooth.
Afterwards, he tested the new upper and everything seemed to run smoothly. He was able to shoot through the rest of the ammo without any noticeable issues manually extracting the live cartridges. He was even able to run two of the test cartridges that I had sent to him that got stuck in my original M&P upper. These cartridges extracted properly when he pulled the charging handle and everything seems good as far as he can tell.
Anyway, I should be receiving my rifle withing a few days. I was really impressed with S&W’s customer service. This fellow was very patient and really took time to explain to me exactly what he did to check my rifle and what he did to remedy the problem. The turn around was pretty quick. The day he got my gun in, he started to inspect it and debug it and he called me a day later to update me and inquire about the ammo I was using.
I am looking forward to receiving my M&P back from the factory and I am fairly confident the issue has been resolved. The person who worked on my gun told me to make sure that I call back after I have had a chance to shoot the gun and to let him know if the problem looks resolved.
Thanks for everyone’s replies in this and my other post. I will update the board once I have had a chance to shoot the gun and run it through its paces. I am extremely happy with S&W’s customer service.