They’ll resolve it but on your shipping dime.
:eek:
Hey guys,
I e-mailed BCUSA right away on Thursday when I realized there was a problem and after being encouraged by some of you to do so as well. They got back to me right away the next morning and sent me a UPS shipping label to send it back to them which I did immediately. It’s on it’s way back to them and hopefully will be there by tomorrow or Tuesday at the latest. They said they’d check it to see what the problem was and then send it back or send me a replacement. Either way, it should all be taken care of soon and they are certainly living up to their reputation of having excellent customer service. Nothing negative to say whatsoever. Will give updates as available.
They’ll resolve it but on your shipping dime.
I don’t think so. They didn’t mention anything about charging me for shipping in any of my e-mails with them. They e-mailed me the UPS letter right away and just told me to send it.
What an asinine comment to make before hand, and especially more so now that you were proven wrong.
Word.
I’m not wrong from my own experience.
Did you make a thread about the issues you were having after contacting BCM first? Did you update it to show how they resolved it? Have you addressed the management with your problem? Have you done anything other than make vague disparaging remarks without a shred of anecdotal evidence?
Well the OP is the not the only one to have this issue. I just received my BCM middy LW upper and I can not instal it on my BCM blem lower or my wifes PSA lower. The front pin will go it but the rear absolutely will not.
I have contacted BCM to see what they can do for me.
Here are pics of my problem upper just for illustration. The CH and BCG have been removed just to limit any other possibilities.
Is the gap between the upper and lower the same from the pivot pin to the takedown pin area? Or is it less at the front and more at the back? I can’t tell from the second photo, but how is the location of the rear takedown hole drilled in the lug on the upper located in relation to the hole in the lower? Is it slightly above, forward, or to the rear of the hole in the receiver? If you don’t push in the forward pivot pin,can you push in the rear takedown pin? It could be that the hole in the lug was drilled off center or possibly the bottom of the upper receiver wasn’t machined true and is preventing the upper takedown hole from lining up with the lower receiver hole. Just another test, does your wife’s upper fit in your lower? If it does than you can rule out the lower being suspect.
For those having trouble, is your hammer cocked or not while mating upper and lower?
If not cocked, try that. My bcms are very tight on a non cocked hammer. Cocked slides right in.
I’ve never heard of BCM charging anyone to ship back one of their parts. Well, aside from you. I just sent an upper back to BCM and it was a 6 day turn around from the time they received it. Yes, that means I received my upper back on the 6th day since they had received it. Not only that, I got all kinds of goodies like decals, stickers, BCM hat, SWAT article, and my parts were covered in the sweet smelling lube!
Yeah… guess what… they did not make me pay for shipping. I had a UPS shipping label in my inbox before I even requested to ship it back!!
You, sir, are full of shiat. :nono:
(or BCM just hates you ;))
Thank you for this info.
I have just ran in back and ceased ALL production. Every single upper on the shelf is getting rechecked per TDP.
If anyone has an issue, please email us at info@bravocompanyusa.com and we will get it squared away most riki tik.
VERY Sorry for any inconvenience.
Paul
:lol::lol::lol:
There is a consistent gap from the front pin to the rear between the upper and lower. It is as if the rear of the upper as it curves down from the charging handle is too thick for it to mate properly with the lower.
I honestly could not tell just where the rear lug of the upper sat within the hole in the lower. The lube you see on around the rear take down pin was my brief hope that maybe, just maybe, the lug might have been just a tight fit. I didn’t want to force it anymore than that. I did also try to put the rear take down pin in first. It simply would not fit.
I also personally always try to put uppers and lowers together with the hammer in the down and cocked position. That was not the issue for sure. This upper would not sit on two different lowers that I know are perfectly functional. Just to make sure it wasn’t my lower, I tried my wife’s PSA upper on my BCM lower. It fits normally.
BCM has already emailed me back and are sending a return label. This is the first issue I have ever had with any BCM product. I know they will make it right.
Paul,
Thank you for your input! I know you guys are on top of the problem.
Slvr Surfr’s photos look exactly how my carbine looked when I had the same issues. And I did the same things he has done - try with and without BCG and CH, lube, trying to put the back pin in first, trying other lower/upper combos, cocking the hammer, un-cocking the hammer. Same result every time. I hate to hear about this happening to someone else - I was hoping mine was just a fluke. Like Slvr Surfr, I got a return label right away and the upper is already back at BCUSA right now - I’ve had nothing but great CS so far. I’m 100% confident they’ll resolve the problem.
Just checked my week old BCM upper. Seems fine.
Is that a fast response or what? A couple of members have a problem and it’s BOOM, the top dog of BCM gets right on it pronto, and informs us what they’re doing to check on it and get to a resolution. Yes sir, their reputation is well deserved.
Well, it certainly was a fast response. I sent the bad upper back to BCM last Friday after lunch, and a replacement was on my front porch at 11am this morning! Complete with another hat, stickers, and a 1oz. bottle of Slip 2000. I had sent them an e-mail for a status update to see if they knew what was wrong with the upper and just curious what the current status was on the situation. I didn’t get an answer, but got an upper instead. Hard to beat that. I don’t think one can ask for better customer service than Bravo Company. I am deeply impressed and am now a lifelong customer.
Thanks very much for the awesome CS! I now have a great carbine, thanks to BCM!