Took a trip to the local Social Security office this morning with my wife so we could get her a replacement ID card.
Waiting room full of people. Old haggled security guard keeping the crowd in line. We got our ticket to wait for our number to be called. Sat there for 30 minutes before a single person was helped as the 2 people handling customers seemingly disappeared from their posts. Then it took another 30 minutes to be seen. We were taken in the back once called, and to find row after row of cubicles with people not seeming to be doing much. The lady next to the one helping us was on a private call based on her conversation. Had to be 30 people back there yet it took us waiting for an hour + 15 minutes in the back to just get a replacement card application turned in, and then another 2 weeks before we will get it in the mail.
The lesson here is there is something about government run operations that always seem to be grossly inefficient. The workers don’t seem to care much about the quality of service. After all what are you going to do? We rely on them to do basic things like show a SS card to an employer so we can get paid. We need them to renew our registrations. To get licenses. If you walk out what are you going to do? There is no other option, and its illegal to operate in society without going through them. So if you want these types taking care of you and your family’s medical care don’t be shocked when you go to the doctors office, and you are greeted with this lack of service.
Thats the beauty of having options. If you are dissatisfied with the level of service you get somewhere take your money somewhere else. In the private sector a lack of customer service hurts your bottom line. In the government world they don’t give a fuck. Sorry to be blunt but its the truth. If you act out of line their security guard can show you the door, and then what are you going to do? Yes there are wrongs in the private sector. No system is perfect. But put both on a scale. Would you rather deal with people who could care less if you walk away happy or not? Or would you rather deal with people who’s paychecks depend on how satisfied you and everyone else are?
Just substitute this with going to see a doctor in 10 years…
