So after waiting roughly somewhere in the ballpark of 2 months I have given up. all I wanted was my AAC 762 sdn6 fixed, I guess that is a problem because they wont send me a shipping label. All I get are excuses as to why its taking so long. first the excuse was “we are still moving into our new facility”. Then the excuse which they have stood by was that their computer systems are down. so thanks AAC ill just get rid of all your products that I have as you wont stand by your product and ill go to Silencerco. as it is I have 2 SiCo cans and I love them also love their customer service they are quick to answer and don’t delay.
I’m really surprised as to how AAC has stayed in business. anyway just had to vent, at this point you couldn’t pay me to have an AAC can.https://www.m4carbine.net/images/smilies/mad.png
Yeah. AAC takes forever. After being bought out by the freedom group I thought they would become more automated like Remington/Bushmaster.
This is of no surprise to me.
I thought their progressive decline over the past few years was well known. Certainly a DO NOT BUY red flag for me.
It’s a shame because I am looking really hard at the Illusion 9. But I’ll probably skip it due to many reports like this.
If you go to their website, and try to click on the “Contact” button, it does nothing. There is no link or button there, just a word labeled contact. All of their product links work however.
All of the links work fine for me in the contact section. When I click on the sales/tech/billing, it opens up my outlook with their email address.
I remember that after they announced their sale to Remington Mike and Rachel did a video joking about how people thought they’d change, become a faceless corporation, and their customer service would go tits up. I doubt they’re laughing now…
Found it!:
https://vimeo.com/7653180
I have been less than thrilled also, maybe I did’t see the fine print but after getting some Damn The Man $200.00 store credit coupons found out they’re only good on product and not redeemable for shipping and tax. Also have an order going on nine days and still showing processing.
I tell all my customers i they have any issue with any can they got from me, call me first.
A few weeks customer wanted a Prodigy core upgrade (free). Contacted AAC/CS who emailed me a label in a few minutes, sent it in, got it < 2 weeks later with some free swag thrown in.
If you just never take your can off your 51T ratchet mount, you will never have to send it in 
I bought an AAC flash hider off of their website on 5/17. After not getting a shipping confirmation from them for 9 days, I finally sent an email asking if they had received my order and when I could expect a tracking number. I received no reply.
The flash hider showed up about a week later, so at least I got that.
I had bought an AAC SPR-M4 for my first suppressor back a few years ago. I bought one that was on-order, from AAC, that my dealer had the serial # for. He had sent me all the paper-work, and I was about to go and get the CLEO sign-off, when he called and let me know that AAC had scrapped that suppressor, and the serial # was no-longer valid, and he would have to get me another can’s number, and…at that point I just went with Surefire, and have not had a moment’s regret. I now have 5 SF centerfire cans, and love 'em all, along with SF’s customer service. Superb.
What needs to be repaired and how did it get that way? Why do you believe they should send you a shipping label?
This is a bit of surprising scenario for me. I wouldn’t think a dealer would be willing to let you start transfer paperwork until he had the suppressor in hand. Conversely, why would AAC send information from a Form 3 that hadn’t been approved?
Happens all the time. I’ve purchased cans from three different dealers that they didn’t have in stock. They ordered them that day, got a copy of the F3, and filed the F4 within 24 hours because they had the serial number. The ATF frowns on the practice due to the cluster that occurs if there’s a delay on the F3 and the F4 is processed first, but it’s definitely not uncommon.
This has been my experience with AAC.
Honestly, I’m not sure went any body would order from AAC directly. I always find better prices at online dealers. Only reason I’ve ever ordered from them is because the DTM credits I received.
I’m still miffed that I bought a suppressor when they first started their Damn the Man promotion and haven’t seen any accessories in stock since I got the $200 voucher. Kind of convenient.
So I sent AAC an email about my order that hasn’t been shipped for 3 weeks and this was their response.
"Good Afternoon,
First let me say we appreciate your business and we apologize for the time passed in answering. At this time we are experiencing heavy delays, This is due to our transition to our new building, also this has affected shipping, as much as 12 weeks delay. We are actively working to get these problems fixed. The open orders are being shipped as they drop according to age of order. We understand that this is creating frustration however we are working to fix any and all issues.
Thanks and have a good day!!
AAC…"
I called AAC today and was basically told the same thing as the last post minus the part about a twelve week backlog.
They’ve kept their tradition of painful. I remember the days of waiting on shit while they were posting pics of themselves playing fukking dodge ball.
Exactly.
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This is nothing new.
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Anyone familiar with corporate buy-outs knows that just because the person earning the net income on the income statement is now a big corporation doesn’t necessarily mean the company culture changes.
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You should have stopped buying AAC cans long ago anyway when better competing products started flooding the market.
Disclaimer: I own three AAC suppressors.