They sent it back to me with a new bolt & I finally got to the range again. Same exact problems all over again. They also did not reimburse me for shipping costs as promised.
I emailed them &, just like the beginning before when they wanted to sell me their buffer instead of fix it with their “lifetime warranty”,…they want to sell me one of their lowers now. No thanks!
At this point, a fair resolution would be to buy this thing back from me. I communicated that to them & after more bs excuses from them & back & forth, I get this email a few minutes ago…
Guess what FM’s OWNER thinks is the best resolution? Sell me more of their junk AGAIN!
[i]"Tom, I spoke with our owner and I think we came up with a good resolution.
We would like to offer you one of our lowers at our cost."[/i]
couldn’t agree more. One thing to note and I am not pointing fingers, years ago I used to be into all kinds of niche stuff and it only ended up costing me tons of money and many grey hairs. A lot of times when you get into more budget items, they seem to not function as advertised. Hell even the high end niche stuff isn’t fool proof. I know I would not want to get something else fr0m a manufacturer if the original didn’t work. Good luck but I do echo your sentiment. No one deserves poor customer service
You have to expect poor customer service when you buy cheap components from a low volume seller. What was it?? Like a $300 upper. Sounds to me like you got exactly what you paid for.
On topic: OP I’m sorry about your issues with the weapon and this company. Thank you for the heads up. And there is a reason Colt is my baseline for the most part. Do Colt, BCM, DD etc turn out a lemon every once in a while? Possibly but those are better odds than every item being a lemon.
The type of consumer who makes posts like this are the consumers that will never be happy. The only thing that makes them happy is bad reviews. You never know your problem could be solved by the lower, and they offered it at cost. They probably tested the upper on their lower and it ran great but you expect them to buy it back because your to cheap to buy a lower which will more than likely fix the problem.
I work for an online retailer with over 95% 5 star reviews through Google, but every once in a while you get a Karen such as yourself who can not be helped regardless. You would have posted this bitch fest if they offered you a free lower. Buy quality components or deal with what happens when you don’t. When you list multiple brands you own and FM is higher quality than the others your lower is more than likely crap and causing the problem. Buy the lower and if it doesn’t fix the problem you have an actual issue. Until then you’re issue not said product.
So your answer to correcting defective products is selling your customer more of your crap? LMAO not the way to stand behind your “lifetime warranty” Good day
My PSA 9mm lower required filing of the feed ramps to even attach an upper to it, so I’m a little skeptical of their quality. TOS had someone else with the same problem, which is a grossly, visibly, out of spec feedramp part, that PSA then kludged onto the lower anyway using a spacer to make it fit. It also required some “tuning” of the ejector.
Additionally, I had the exact problem you were having until I switched to a no-name bolt, and no amount of mucking with the ejector would make it go away. I don’t remember the brand of bolt, but it had the M16 extractor, which I see FM also uses. Might have been Faxon. The bolt that had no problems had a traditional 9mm extractor. The M16 extractor seems to hold the brass a little too well and does not want to let it go. The 9mm extractor grabs much less circumference than the M16 extractor, which is fine on a blowback action.
Edit: I just noticed that KVP, who also sells M16 extractor 9mm bolts, has a “Gen II” extractor. In the reviews section, someone mentioned that they bought it in an attempt to solve the same problem OP is having. Interestingly enough, I threw away an extractor that I found laying around yesterday, because it would not extract a 556 casing; it wasn’t even trying. It was marked with large “II”.
