Ordered a part on 1 April (making a Scorpion plus hybrid). It was marked in stock. Three weeks later the part has NOT SHIPPED. I called and it SHOULD ship this week.
The poor parts manager lost all of his staff earlier in the month.
OK - so the ‘merger’ with Colt is killing CZ USA. Not a happy time.
And… their answer when I called was “would you like to cancel the order?”
I believe Colt successfully killed them.
Your experience = “CZ is dead, Colt killed them” ?
Ok.
Wow, that’s a stretch.
I am NOT getting pushback on the CZ forum. CZ USA is all but dead.
Cannot predict the future, but it is pretty broke. BTW - their site to order parts was down for weeks before I could order my parts. They be broke. I feel bad for many of the folks who worked there under decent leadership.
Don’t get me wrong - MAYBE someone else ends up with them and they become better than ever - but right now, its bleak.
They didn’t merge with Colt, they bought Colt.
This could just be the reorganization phase where they figure out where they are building what. I also imagine the focus is on pushing out Colt product which is in greater demand.
With out really trying for some reason I end up with HK and CZ guns. Hasn’t been a conscious brand loyalty type thing, for some reason they end up my gun safe. It would be a shame if we lost access to CZ guns. A BrenII just appeared in my gun room :).
To be clear, what are you saying. Service sucks, I think they are going down; or do you have some specific information?
BL: Their business model is broken.
I’ve been dealing with their CS before they offered shipping labels and would damage your gun if they were POed that day. Then everything changed and they were great to deal with etc. Recently NOT so much. I noticed changes in a recent issue with a firearm around Christmas and slipshod manufacturing, then this. It is not based on one incident.
I heard folks complain because of the Colt merger - now I believe their problem is more substantial.
I heard of someone who is now going to ditch his CZs. I wouldn’t do that. Again, some other entity could step in and make it right - cuz right now, its broke. Your whole parts staff doesn’t walk out for no reason, and I am betting it is systematic.
You don’t have to believe me.
“They didn’t merge with Colt, they bought Colt.” No argument there. I just know what happens when one company buys another and what may really be happening. Been there, suffered that.
I didn’t buy a Bren M2S due to their lack of customer service. Every time I talk to someone on the phone about parts, etc., I hear crickets chirping.
What is even more infuriating is their purchase/ownership of Dan Wesson. If you want to talk to Dan Wesson, the phone number goes to Kansas City CZ USA. It does not go to the right person in New York where Dan Wessons are made. I had help on the 1911 forum to get in touch with right people when I wanted a 9 mm conversion barrel for my .38 Super Guardian. Dan Wesson could really blossom if they wanted too with slow controlled expansion and more direct customer interaction. It’s how Wilson Combat built up their business over 30 years. They make a good semi custom 1911. It’s not a Cabot or a Wilson, but it’s darn near close.
Yes - a real shame. You have the left on one hand doing all they can to eliminate the 2A, and you have incompetents running firearms companies to do it from the other end. Not good.
And yes, it could just be CZ USA not being competent enough to do the M&A thing - Peter principle.
I recently sent a CZ 600 Trail in for warranty as the stock was broken. Gun was repaired and mailed back to me within 30 days. They initially quoted six weeks for repair turnaround.
After I sent my 7.62x39 Bren 2Ms back to them for repair, I received a notice that the repair was complete in only two weeks. I emailed after two weeks had gone by because I had not received a shipping notice. The customer service lady told me that she didn’t know when it would ship. It eventually showed up just short of a month after I received the repair completion notice.