Sunday I was shooting my Glock 35 when I felt something fly off the gun, hit my hand and land at my feet. I looked down to see my old x200 in the deck.
I bought this light around 2004 or 2005, and it has served me well. Its had at least 24,000 round fired over it though various Glocks and railed 1911’s. (I did not keep an accurate round count on my guns until 2006)
Its gone through three battery covers and broken a Dawson light rail (the one that bolts to the light). Both companies replaced the items no questions asked. After buying a new X200 and later X300’s this light became my training light, as I am lazy and did not want to spend time cleaning it.
The type of rounds fired broken down:
4,753-.45 acp
7,207-9mm
12,135-.40 s&w
The front screw on the right rail sheared off and the damage to the other rail was caused by the light hitting the concrete. Light still works fine Btw.
I am going to try and remove the broken screw myself, before I contact SF. I hope I can still get a two screw rail for the one that hit the deck. Its been a good piece of gear and I’d hate to retire it.
I would give SF a call. When I got my X300 the right side switch was so over sensitive it would activate just by dry firing, holstering, and racking the slide.
I gave SF a call and after less than 2 minutes he diagnosed the problem and sent out a replacement part. He didn’t even ask how long I had it or if I was the original owner or even if I had abused it. SF is Top notch.
Just give 'em a call, I have no doubt they will make it right.
Just to avoid a buncha needless repetition, I’m gonna close this for now.
EDIT: I completely missed where the OP said he’d heard back from SF. No excuse, I just ganked it up. If he’s willing to say what their response was, it’ll get posted.
Hey guys just to follow up. I contacted SF customer service and they gave me an RMA# and told me to send the light back.
I sent it on February 17, and got it back today. They replaced both rails/screws and the universal adapter plate. They also sent me two new batteries and a sticker.
No new x300, but I was actually glad. I have had this for awhile and it has been a good light and is now back on my G35.
I’m glad to see good customer service is still alive and kicking in the firearms world. It seems to be falling by the wayside all too often in most other industries.
I love Surefire, even though it’s quite expensive. Then again, having great customers service along with a lifetime warranty is worth it.
I purchased a X400 about a year ago and attached it to my Kimber 1911. After a few hundred rounds, the lens was cracked and became loose. I drove down to their headquarters (Fountain Valley, Ca.). They fixed it and shipped it back to me without a single charge. Wonderful customer service makes the 400 or so dollars for a light/laser seem completely worth it.
Update: On October 19, 2013 I while at the range my old X200 again jettisoned while shooting. This time it was on a G34 and both left hand rail screws sheared off.
I was able to recover the rail and contacted Surefire the following Monday. I explained to the customer service person that I had a similar problem before and I hated to bother them with the trouble a second time. I asked if they could recommend a tool or method to remove the screws.
The c/s rep. only said it was tricky to remove them and to send it in and they would take a look at it. It was mailed October 21 and arrived on the 23rd and I got it back today. Again repaired and with a fresh set of batteries. What a great company!
The light is now going to go on a training carbine and hopefully have a little easier life (at least from recoil) and I won’t have to send it in again.
Since the repair last year it has been mounted through 8,012-.40 S&W and 930-9mm.
They have great cs. I mailed my E2E from Iraq in 2004 for a tail cap repair and had it back in hand in about 2 weeks. I only own 2 non surefires, one of the huge d cell maglites and a small gander mtn that runs on 1aa for general use.
