I have to say that I am very impressed with BCM’s customer srvc. I ordered a Magpul MIAD grip from them and it arrived today. Unfortunately it came with 2 of the mid size back straps and no large back strap. I emailed them about the situation and received a reply in less than an hour stating that the missing piece would be shipped out in the morning, no questions asked! I expected to have to send in the whole set and then be shipped a new one. It seems like it getting harder and harder to find good cs these days and it is great to find a company that really tries to take care of customers. Just wanted to pass this along. I was really blown away
BCM is a stand up company for several reasons; CS being one of them.
Yes, BCM is great. They have great products, and customer service. The thing I find most impressive about them is that they are able to maintain this level of customer service with the sheer volume of orders, calls, and e-mails they receive on a daily basis. Throw into the mix that they are constatly developing and introducing new products, and their commitment to CS is truely astounding.
I have not had the need to use their cs, but I did notice that twice recently I placed several orders, and despite their warnings to expect to delays due to high volume, I received my BCM orders faster than anywhere else. They definitely take everything they do very seriously.
they have quick turnarounds on email questions too.
I still think they have the warnings up from 2 years ago. Either way they are still great place to do business.
Nothing but good things to say about their CS!!!
That’s why I always tell people I know to check out BCM, they are a great outfit any way you cut it.
Excellant C.S. I too have been very pleased…
Excellent CS quick shipping and great gear.
Definitely quick shipping! Ordered a 14.5" middy upper with a permed FSC556 on a Monday night…it was on my doorstep that Friday.
ok the reason bravo company shipped quick because they use USPS priority. Fast and cheap. UPS ground is from 4-8 days. If all the firearms company use Usps priority we all would get our stuff in 3 to 4 days or less.
also all orders before 12 or 1 pm will ship the same day. I ordered ton of stuff from BCM and everytime they gave me free stickers and a catalog. One time, i got a mouse pad from Bravo company usa AAWeeesoomme even tho i don’t use my desktop anymore. but it’s still cool.:laugh:
BCM uppers ship UPS and it was still way faster than I anticipated, especially since the website says to add a few days if having a comp perm attached.
I ordered a Magpul MVG from BCM and they accidently sent me the FDE version instead of black. They promptly shipped out a black one after I emailed them, and told me to keep the FDE one “for my next rifle”. What are those bastards trying to do to me? :laugh:
Great CS.
That’s awesome!
And I was happy just getting the hat and stickers! Good job bcm. I will never buy another upper from anyone else.
BCM syndrome is very bad for the health of your bank account 
Top notch customer service
BCM never gave me the chance to use there CS. They ship fast. Shipping fast means alot when your excited to receive something. BCM +1
I had an issue with my BCM Carbine upper and they told me to ship it to them, which they paid for, and the total turn around time was about 2 weeks.
I don’t know if they repaired it or replaced the entire upper but I was very happy with their service.