Has anyone here had to contact Aimpoint customer service about having a sight repaired? I’ve been trying to do just that and have found them to be completely unresponsive. I called on five different days during business hours, left a message, emailed the US office twice, and even emailed the Swedish office out of desperation. What am I supposed to do?
Always had a great experience with aimpoint. Try this…
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Christina Ignacio, Inside Commercial Sales
Aimpoint Inc., 14103 Mariah Court, Chantilly, VA 20151-2113, USA
Phone: +1 (703) 263-9795
Direct: +1 (703) 263-9795 ext. 227
Fax: +1 (703) 263-9463
Internet: www.aimpoint.com
Thanks, I will try to get in touch with her.
That was directly from an email I just had with her as she was taking care of a T1 that was inoperable. Takes a while as everything goes back to Sweden. Give it a few months and you will have a brand new one in your hand…
Another good experience. Followed up on a repair and the rep said the T-1 had been forwarded to Sweden.
Somethings can be done in the US others in Sweden.
Fixed and back in about 8-10 weeks. They were courteous and pleasant all the time.
I did have a repair issue with a T-1 as well. It was all handled via email. The only hangup was the wait, which was close to 2 months or so.
Guess I was lucky…I got a “bad” brand new H1. Called the CS number and got an RMA that day. Had a new H1 in less than a week…but I also live about a hour and 15 min. from Chantilly.
The “bad” was the intensity knob had no detents at each setting… spin the knob and there were no “stops” at any number.