Sorry to hear it. This is really quite surprising. I am always amazed at how efficient BCM customer service is: quick, responsive and thorough. Have you tried calling them?
Sorry to hear it. This is really quite surprising. I am always amazed at how efficient BCM customer service is: quick, responsive and thorough. Have you tried calling them?
Just a very gentle and respectful word of caution. BCM is highly respected around these parts by a whole lot of very satisfied customers. You may want to take it down a notch or two in your effort to poop on BCM. FWIW.
I would feel very frustrated, but I would not hop on this forum and poop on BCM. Seriously.
Last edited by Ernst; 03-29-16 at 20:44.
So because BCM is a site sponsor he should just bend over and take it by letting them jack him around? He paid good money for what was supposed to be a top-quality product from, as you said, a highly-respected company, and they are not living up to their own standard of impressive, almost personalized customer service.
And so nobody thinks I'm here to bash BCM, I actually do own BCM products, in fact I have one of their early carbine upper receiver groups from back when they were a small assembly shop, with almost 10k trouble-free rounds and couldn't be happier, and for many years I steered others towards BCM products but now I wonder if they are falling behind in the customer service department. I sincerely hope not and would like to see them do right by any unsatisfied customers, it's what I would expect of such an esteemed company. I'm highly interested in seeing how they resolve this.
If you've emailed, phoned, PM'd, and posted in their own "Feedback" thread, without any response from them, there's not much more you can do. I'm a big fan of BCM but I'd be frustrated too, if I was in your shoes. I certainly wouldn't blame you for disputing the CC charges.
Perhaps a mod or Grant can put you in contact with them??
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