Well, somehow I slipped through the cracks. I blame verizon at this point. Nick called me up and got me handled straight away.

Apologized profusely to the point where I almost had to tell him to shut up, and got my order processed right there on the spot. I figured it was just some weird chain of events that got me lost.

My comp is on the way, and Nick demonstrated some excellent customer service skills. They very much seem to want to be perfect, both in design of product and customer service. That is all we can ever expect I think, and they are trying hard!

Thanks Nick, and I look forward to using the mount at the shoot I have coming up on the 12th.