I have heard of a million bad Botach stories, why anyone would do business with them, and then be surprised it was bad, is beyond me. They have a 1.64/5 stars from the BBB on 74 complaints.
Funny story though, my buddy ordered an OSS can through them years ago. They transferred him two OSS cans by mistake. When he called to tell them, they told him to keep the second can as it wasn't worth the hassle of getting it back. So, he bought another stamp and now has two OSS cans for the price of one. Probably the only person whose ever benefitted from Botach's nonsense.
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